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Terms & Conditions

Pricing and Payment Terms

All prices on www.thaimartaustralia.com.au include GST in Australian Dollars (AUD). At this time international orders or orders in foreign currency are not accepted. All orders must be paid for in full before pickup or dispatch. Goods will not be dispatched until payment in full has cleared into our account.

Refund Policy

Please choose products carefully. You don't automatically get a refund for simply changing your mind. You are entitled to receive refund, exchange or credit if products you've bought are:

  • faulty;
  • significantly different to those shown or described to you;
  • not doing what they're supposed to do.

Please contact us as soon as possible and keep your receipt/tax invoice as proof of purchase. Items are checked before dispatch and shipped in a GOOD condition. See the delivery section below for more details.

Cancellations

Cancellation is only accepted by Thai Mart Australia before the delivery arrangement is made. Please contact us as soon as possible. An administration fee of $10.00 will apply.

Delivery Terms

Australia Post Deliveries

Delivery time depends on your area. Please allow 1 - 7 working days for delivery. Perth metro deliveries will generally have a shorter delivery time.

 

We will ensure all items delivered are sent in GOOD condition. We do not ship items with damage. All items will be packed with care – glass jars or bottles will be wrapped with bubble wrap to protect them from breakage and will also be tightly cushioned to prevent them from moving. When goods are shipped, we will not be held responsible for any damages that occur due to transportation. During checkout, you will have the option to select and pay for insurance to cover any possible losses due to transportation.

 

If you are not available when the goods are delivered, Australia Post will leave a parcel pickup note in your mailbox to notify that you can pick up your parcel at your Australia Post outlet.

 

We reserve the right to change or withdraw the offer of free shipping on orders over $180 at any time without prior notice.

In Store Pickup

All online orders that are picked up in store will receive a 5% discount off your total bill. Discount does not apply to orders made over the phone, fax or email, products purchased face to face in store, orders that are delivered or any other purchase as we see necessary to protect ourselves from loss. We reserve the right to change or withdraw the offer of a 5% discount off your total bill at any time without prior notice.

More information about delivery and in store pickup can be found on our Delivery page.

Security and Privacy

Privacy is our priority at Thai Mart Australia. For Security and Privacy, including our use of cookies and Javascript, please see our Privacy page for more information.

Additional Special Offers

There are no additional special offers at this time.

Additional special offers may be made available from time to time. Terms and conditions for those special offers can be found here on our terms and conditions page when they become available. We reserve the right to change or withdraw all special offers at any time without notice. 


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Prices are tax included

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